FLOSLEK Return and Exchange Policy
At FLOSLEK, we understand that your satisfaction is the key to our success, and we strive to make every experience with us exceptional. Whether you’re shopping with us for the first time or you're a loyal customer, we aim to provide the highest levels of quality and service. That’s why we’ve crafted a return and exchange policy that is easy, flexible, and puts your peace of mind first. We're here to ensure that every step you take with us is hassle-free, and we work diligently to provide you with the best possible solutions.
We believe our customers deserve nothing less than the best, and we are proud to offer you top-notch service!
Return and Exchange Policy:
- Returning Products:
- We are committed to delivering high-quality products, but if you are not completely satisfied, you can request a return easily. Simply ensure that the product is in its original condition and the packaging remains unopened.
- You can request a return within 24 hours of receiving your order, and we will process your request quickly and efficiently.
- If the product arrives damaged or defective, we kindly ask you to record a video starting from the moment you receive the package, including the shipping label, to document the condition. We will handle your request promptly to ensure a swift replacement or refund.
- Exchanging Products:
- If you would like to exchange a non-damaged product, you have 72 hours from the time of delivery to do so.
- Our team will assist you in selecting the best alternative product and will ensure your request is handled as quickly as possible for your convenience.
- Processing Requests:
- All return and exchange requests will be reviewed and processed within 7 business days by our support team.
- We will keep you informed throughout the process, ensuring transparency and high-quality service.
- Refunds:
- Refunds for returned products will be issued via the original payment method, and the process will be completed within 27 days at most.
- We strive to expedite this process and guarantee that your refund will be received in full without any complications.
- Customer Support & Contact:
- We believe in direct communication with our customers to resolve any inquiries or requests. Our customer support team is always available to answer your questions and assist you with care and professionalism.
- For any return or exchange requests, feel free to reach out to us at:
- [email protected]
We are here for you! Thank you for choosing FLOSLEK, and we are always happy to serve you and meet your needs with pleasure. Your satisfaction is our top priority!
